macOS  Support Essentials 10.12 is a three-day, hands-on course that describes the best ways to support macOS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience. 






Who should attend
• People who manage computer networks or computer labs that run macOS

• People who support Mac users

• macOS knowledge

• Basic computer navigation skills


What you’ll learn
• How to use macOS Sierra tools and resources to troubleshoot macOS Sierra

• macOS Sierra features and functionality, including how to find more information about macOS Sierra

• How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification


Course Outline

Part 1: Installation and Configuration

• Install macOS Sierra

• Set Up and Configure macOS

• Use macOS Recovery

• Update macOS Software

Part 2: User Accounts

• Manage User Accounts

• Manage User Home Folders

• Manage System Security

• Manage Keychain Access

Part 3: File Systems and Storage

• Manage File Systems and Storage

• Manage FileVault

• Manage Permissions and Sharing

Part 4: Data Management

• Use Hidden Items, Shortcuts, and File Archives

• Manage System Resources

• Use Metadata and Spotlight

• Manage Time Machine

Part 5: Applications and Processes

• Install Applications

• Manage Documents

• Manage and Troubleshoot Applications

Part 6: Network Configuration

• Manage Basic Network Settings

• Manage Advanced Network Settings

• Troubleshoot Network Issues

Part 7: Network Services

• Manage Network Services

• Manage Host Sharing and the Personal Firewall

Part 8: System Management

• Troubleshoot Peripherals

• Manage Printing and Scanning

• Troubleshoot Startup and System Issues