This is a Certification Package that includes both Apple Service Fundamentals and Apple Certified Macintosh Technician classes as well as both coinciding exams needed in order to obtain ACMT status. Service Fundamentals is a mandatory prerequisite for ACMT and it's exam must be passed prior to taking the ACMT exam. That being said, we are offering both in a one-stop certification package.
This course package was created specifically for those seeking to become an Apple Authorized Service Provider (AASP).
Length: 8 days, 9am-5pm
Cost: $4200; pricing includes exams
Is this course right for me? Watch our introduction to find out:
Students should have the following prerequisite knowledge prior to attending this course:
- Basic Mac OS X knowledge
- Basic troubleshooting experience
- **Passing the Service Fundamentals exam prior to taking the ACMT exam.**
Apple Service Fundamentals is a 2-day course that provides interactive discussions and hands-on exercises to guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students' knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.
Apple Certified Mac Technician (ACMT) is a 6-day course that enables students to become certified to troubleshoot and repair Mac computers. Interactive discussions and hands-on exercises guide students through OS X setup, maintenance, features, and associated services. Students also learn how to troubleshoot OS X and Mac hardware and perform repairs on Mac computers. Students' knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs. Training for ACMT is available to technicians who work at or wish to work at Apple-authorized service facilities.
WHO SHOULD ATTEND
Those that want to obtain their Apple Certified Macintosh Technician certification (ACMT) in order to become an Apple Authorized Service Provider (AASP) or to provide in-house, non-profit, repairs to their organizations' Mac inventory via a Self Servicing Account (SSA).
WHAT YOU WILL LEARN
Apple Certified Macintosh Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro. ACMT certification exams emphasize identifying and resolving common Mac OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.
WHO SHOULD SEEK ACMT CERTIFICATION?
ACMT certification is intended for technicians employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA), or for persons motivated to demonstrate their knowledge of technician-level service and support skills. For persons not employed by an AASP or SSA, attaining ACMT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school system.
Please note that ACMT certification by itself does not authorize a technician to perform repairs on Apple products. Information on becoming authorized for servicing Apple products can be found at: apple.com/support/programs/
HOW LONG IS ACMT CERTIFICATION VALID?
ACMT certification is valid indefinitely. However, additional certification exams are released as new devices become available. You must take these additional exams in order to become certified to repair the coinciding device. These exams run $15 each and are ongoing.
Candidates getting ACMT certified for the first time are required to pass these exams:
- Apple Service Fundamentals Exam (SVC-16A) — Tests practical knowledge of OS X emphasizing troubleshooting of the current macOS, and applies that knowledge toward identifying common macOS issues.
- Mac Service Certification Exam (MAC-16A) — Tests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems, including displays.
- Customer Experience Skills and Managing Customer Expectations
- Determining Service Levels
- Documenting Customer Interactions
- ESD Precautions
- Recognizing Safety Issues
- Embedded Battery Safety
- Basic Troubleshooting
- OS X Setup and Maintenance
- OS X File System
- OS X Permissions
- OS X User Accounts
- OS X Security
- Time Machine
- Mac Troubleshooting
- OS X Troubleshooting Tools
- Troubleshooting Startup Issues
- Service Guides
- Service Diagnostics
- Power Management
- Repairing all Macs
- Servicing Macs
UPON COMPLETION STUDENTS WILL BE ABLE TO:
- Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution.
- Position a repair, upgrade, or attachment so it's clear that the recommendation helps to solve the customer's issue.
- Identify and validate strategies for setting realistic resolution expectations.
- Identify and practice ESD precautions.
- Identify the customer statements that generate a Safety First case.
- Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries.
- Explain why documentation is important to the service workflow. Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
- Find and use any Apple product's serial number to determine its level of coverage.
- Describe the importance of accurate troubleshooting to the business and the customer.
- Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level evaluation and isolation skills.
- List the tools and resources that are available to help troubleshoot.
- Use Disk Utility to prepare a volume for OS X and describe the OS X installation process using both the Mac App Store and OS X Recovery.
- Identify the proper methods to migrate data from one Mac to another using the data migration tools in OS X.
- Identify the power states of a Mac running OS X, and describe how to troubleshoot power states on Mac models that don't have a sleep indicator light.
- Explain how to maximize the battery life of an Apple product in a way that a customer can understand.
- Identify the different types of accounts in OS X and describe the capabilities of those accounts, including keychain and password options.
- Identify and describe various security settings for OS X, including Gatekeeper, FileVault 2, Firewall, Firmware (EFI) password, location service settings, and more.
- Describe how to use Time Machine in OS X to create, restore, and manage a secure backup for a customer.
- Identify the components of the default OS X environment, including the user home folder and various Library folders.
- Describe how to configure and use OS X features, such as Spotlight and Mission Control.
- Describe various trackpad gestures.
- Use System Preferences in OS X and Apple accessories to configure a wired or Wi-Fi connection to an existing network and securely share data over that network.
- Use tools in OS X to configure online services, such as an Apple ID account, iCloud, Mail, and Continuity.
- Troubleshoot, evaluate, and isolate a given issue with a Mac to learn how to resolve it.
- Given an isolated issue, categorize it as hardware (including accidental damage), software, or environmental, or as an educational opportunity.
- Identify the online resources necessary to ensure that a given Mac model is serviced properly and safely.
- Describe the purpose of specified diagnostic tools.
- Use Apple documentation, approved tools, and appropriate service strategies to safely repair various Maccomputers.