AppleCare Certification (ACMT)


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This program is designed to prepare students in becoming Apple Certified Macintosh Technicians (ACMT).  The package encompasses basic troubleshooting of the current OS as it pertains to hardware repairs, as well as s practical lab time where students will be taking apart multiple types of Mac desktop & laptop computers.

Length: 7 days, 9am-4pm

Price:  $3600 for both classes; exam cost is included.

Schedule and Pricing

 

 

Is this course right for me? Watch our introduction to find out:


PREREQUISITES

Students should have the following prerequisite knowledge prior to attending this course:

  • Basic Mac OS X knowledge
  • Basic troubleshooting experience

COURSE DESCRIPTION

Over the course of seven days, you will focus on identifying and resolving Mac OS X problems through troubleshooting as it relates to hardware repairs as well as focus on portable and hardware specifications, technician safety, take-apart procedures and service-specific guidelines and resources. 

WHO SHOULD ATTEND

Those working to gain their Apple Certified Macintosh Technician certification (ACMT) in order to become an Apple Authorized Service Provider (AASP).

WHAT YOU WILL LEARN

Apple Certified Macintosh Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro. ACMT certification exams emphasize identifying and resolving common Mac OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.

WHO SHOULD SEEK ACMT CERTIFICATION?

ACMT certification is intended for technicians employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA), or for persons motivated to demonstrate their knowledge of technician-level service and support skills. For persons not employed by an AASP or SSA, attaining ACMT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school system.

Please note that ACMT certification by itself does not authorize a technician to perform repairs on Apple products. Information on becoming authorized for servicing Apple products can be found at: apple.com/support/programs/

HOW LONG IS ACMT CERTIFICATION VALID?

ACMT certification is valid indefinitely.  However, additional certification exams are released as new devices become available. You must take these additional exams in order to become certified to repair the coinciding device.  These exams run $15 each and are ongoing.

REQUIRED EXAMS

Candidates getting ACMT certified for the first time are required to pass these exams:

  1. Apple Macintosh Service Exam (9L0-011) — Tests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems, including displays.
  2. OS X Troubleshooting Exam (9L0-065) — Tests practical knowledge of OS X emphasizing troubleshooting of OS X version 10.9, and applies knowledge of OS X 10.9 toward identifying common OS X issues.

SCHEDULE

Day 1

Resources & Reference

Troubleshooting Skills

OS X Installation & Recovery

File Systems

Security & Privacy in OS X

Day 2

Securing Content with Accounts

Securing Content with Permissions

Securing Content with Backup Solutions

Troubleshooting Applications

Troubleshooting Startup

Day 3

iCloud Accounts

Connecting Over a Network

Wireless Networking

065 Exam

Day 4

ESD Safety

Embedded Battery Safety

Power Management

Service Diagnostics

Component Isolation

Servicing Mac mini Lab

Day 5

Servicing Mac Pro Lab

Servicing iMac Lab

Day 6

Servicing iMac Lab

Servicing MacBook Air Lab

Servicing MacBook Pro 13-inch Lab

Day 7

Servicing MacBook Pro 13-inch Lab

Servicing MacBook Pro 15-inch Lab

Servicing MacBook Pro 15-inch Lab

011 Exam