ML101: OS X Support Essentials 10.8


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The only Apple-certified course on OS X Mountain Lion, this revised course will take you deep inside the latest big-cat operating system–covering everything from installation and configuration, customizing the operating system, supporting applications, setting up peripherals, and more. Whether you're a support technician or simply an ardent Mac user, you'll quickly learn and master the new features in OS X Mountain Lion. Following the learning objectives of the Apple Certified Support Professional exam, this leader-lead course is a perfect first-rate primer for computer support personnel who need to troubleshoot and optimize OS X Mountain Lion as part of their jobs. Step-by-step exercises reinforce the concepts taught through practical application. Chapter review sections and quizzes summarize and reinforce acquired knowledge.

Schedule and Pricing

 

Part 1: Installation and Configuration

Prepare and partition the drive, install OS X Mountain Lion, use the installer log files to verify a successful installation, configure OS X Mountain Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem. 

Part 2: User Accounts

Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault. 

Part 3: File Systems

File systems supported by OS X Mountain Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management.

Part 4: Data Management

The root volume, file system layout, preferences, frameworks, file types unique to OS X Mountain Lion (i.e., resource forks and packages), Spotlight, file archives, disk images, archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine. 

Part 5: Applications and Processes

Applications supported in OS X Mountain Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp. 

Part 6: Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements. 

Part 7: Network Services

Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues.

Enabling network services on a OS X Mountain Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues. 

Part 8: Peripherals and Printing

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues. 

Part 9: System Startup

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.